Z세대의 조직시민행동에 관한 스코핑 리뷰: 2015-2025년 국내 연구 현황과 향후 과제

초록

The purpose of this study was to systematically map South Korean empirical research on Generation Z and organizational citizenship behavior (OCB) published between January 2015 and May 2025 through a scoping review and to summarize major research trends and characteristics. Of 3,730 domestic records identified, 91 studies were included based on the PRISMA-ScR and JBI-PCC procedures. The number of studies increased after 2015 and was concentrated in business administration and public administration. Only five studies examined Generation Z as a stand-alone group, and most employed cross-sectional survey designs. OCB was primarily measured using the traditional five-dimensional model, and OCB theory and social exchange theory served as the main theoretical foundations. Leadership behaviors and organizational characteristics emerged as major antecedents, while variables such as organizational commitment and job performance were prominent in the outcome and mediation stages. In generational comparison studies, differences were more evident in the conditions and relational mechanisms through which OCB was manifested than in its absolute level. These findings suggest gaps in the literature, including the limited number of stand-alone Generation Z studies, constraints in research design and measurement, and contextual imbalance. This study is expected to provide a useful foundation for developing customized education and development strategies that reflect generational characteristics from an HRD perspective.

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