코로나19로 인한 항공승무원의 직무불안에 관한 현상학적 연구: 국내 저비용항공사(LCC) 승무원을 중심으로

초록

The COVID-19 shock brought a great shock to the domestic and foreign aviation industries and job losses. The International Air Transport Association (IATA) predicts the loss of about 25 million jobs in aviation and related industries. Therefore, in this study, we understood their job insecurity experiences and identified the characteristics of related occupations through research questions about the unprecedented impact of COVID-19 on domestic LCC flight attendants. For the progress of the study, Giorgi's phenomenological analysis method was used to analyze the psychological meanings they experience in their daily lives and to grasp the essential meaning of human behavior. As a result of the study, the study participants were exposed to negative emotions such as embarrassment, and were suffering from economic pressure due to prolonged leave of absence. The desire to survive these emotions served as an opportunity to realize the benefits of leisure by doing hobbies such as exercise, hiking, and cooking, and contributed to self-reflection, stress relief, positive feelings for the organization, and gratitude for government support. These research results are meaningful in that they provided an opportunity to deeply examine the orientation points by generation and life cycle by limiting them to those in their 20s and 30s in Korea. Theoretical and policy implications are that the government's employment maintenance support policy provides implications for the ease of returning to work, providing job transition opportunities through self-reflection and educational opportunities, and maintaining employment.

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