공공임대주택 이해관계자별 현황 인식차이 분석을 통한 거주자 만족도 향상 방향 제안

초록

Public rental housing often faces criticism for lacking standardized measures to assess resident satisfaction. Since satisfaction is subjective, relying on the perspective of a single group may hinder effective implementation. While research typically emphasizes residents' opinions, the views of other stakeholders are frequently neglected. This study evaluates satisfaction factors from the perspectives of owners, construction agencies, and residents. Through interviews and surveys, 21 factors were identified and categorized into quality, safety, image, environment, and cost. Using both traditional and modified Importance-Performance Analysis (IPA), perceptual differences among stakeholders were examined. Traditional IPA highlighted gaps in perceptions of cracks, condensation, resident safety, crime prevention, and construction fees. Modified IPA revealed differences in water leaks, eco-friendliness, maintenance costs, and construction timelines. Residents rated cracks, safety incidents, and maintenance fees as low in importance but high in performance. Focus group interviews identified high maintenance fees and defect management in large complexes as critical concerns. The findings provide actionable recommendations to enhance resident satisfaction and guide policy improvements. Addressing issues like maintenance costs and safety can optimize resource allocation and promote the long-term sustainability of public rental housing.

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