직장생활의 즐거움이 회사에 한 소속감과 자부심에 끼치는 영향 : 항공사 객실승무원을 중심으로

초록

The purpose of this study is to classify the attitude of the cabin crew engaged in the aviation industry towards workplace fun in terms of appropriateness, salience, and perceived consequence, and then analyze how it affects perceived insider status and pride. This study was conducted by applying a questionnaire survey to cabin crews in domestic airlines. A total of 242 questionnaire surveys were conducted on cabin crew and 174 questionnaires were analyzed using the SPSS 21.0 statistical package program excluding sixty-eight surveys with unreliable responses. As a result, appropriateness, salience, and perceived consequence showed a significantly positive effect on perceived insider status and pride, and received insider status, as a parameter, showed a positive effect on pride. Also, appropriateness and salience, as an independent variable had a significantly positive effect on the pride of the cabin crew as a parameter variable. However, it was concluded that perceived consequence factors as independent variables had no significant effect on the pride of the cabin crew through the parameter of perceived insider status. This is meaningful as it extends the research on the airline human resources field by analyzing each variable that affects the perceived insider status and pride, by specifying the attitude toward workplace fun. From a practical point of view, this study aims to provide basic data for effective personnel management that can enhance the perceived insider status and pride of cabin crews by understanding the business characteristics of the cabin crew.

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