노인 전용 공동 주거의 서비스디자인 계획에 관한 연구

초록

Since currently ratio of senior citizen is increasing and the year of 2026 will enter into the high old age society, solution on the issue related to the aging society is being sought. Accordingly, we aim at proposing the space as the elder's apartment with the world active researching service design and improving the residents' satisfaction by planning the elder's future housing and selecting its direction. The study suggests the direction of the service design by estimating the process of collecting information before entering the Senior Congregate Housing, living of public facility after entering into the housing in the process of preparation, living of personnel facility, the continuous management after leaving the housing by stage and by space and by proposing the point of contact consisting of customers' experience by elements of physical, psychological, and social characteristics in accordance to the ageing classification. First, an aplasia by virtual simulation and of moving service before collecting information and moving is highlighted. Second, various functions should be given to grasp and analyze the scale for user's stable space and high accessibility and to provide an uniformed experience to raise up the value of standardized heterogeneity. Also, we can grasp the good point of meeting customer and service in a standardized service discovered in a service scenario and overcome non-dissolubility. Third, joining in the retired elder's health care and public apartment program and raising up their memory and experience of service intensifies its lapse. Therefore, considering a good accessibility and active & healthy life of the elders regarding of urban apartment and making the more stable and easier use presents the way how to improve the elder's life.

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