Q방법론을 활용한 조직 내 무례행동 피해 사례 유형 탐색 : 신입사원을 대상으로

초록

This study explored the categorization and characteristics of cases of workplace incivility for new employees. In the first, cases were analyzed through literature data, paper-delivered statements, and 1:1 in interviews to build the Qpopulation. In the second, 296 statements collected from the Qpopulation were selected with the help of a third validity test and experts, and the final 52 Qsamples were selected. In the third, a total of 30 people were selected as a Psample, and in the fourth, the selected Psample people were asked to classify the Qsample statements, and in this case, the statements were placed with strong disagreement, neutrality, and strong consent, and then recorded by applying a 9-point scale. In the fifth, factor analysis was conducted using the PC-QUANL. The research results are as follows. There are four types of damage cases of workplace incivility, and the first type was derived as 'public and private division type', the second type was 'educational department type', the third type was 'emotional labor type', and the fourth type was 'monthly pay lupin type'. This study is to provide basic data and implications applicable to the development of programs to prevent the perpetration and damage of workplace incivility, which has a negative impact on individuals and the organization as a whole.

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