MOOC에서 소셜 러닝 촉진을 위한 튜터링 가이드라인 개발: FutureLearn 사례를 중심으로

초록

The purpose of this study was to develop a tutoring guideline for facilitating social learning in the MOOC. We developed and verified the tutoring guidelines to identify the difficulties of the tutor in promoting social learning and promote social learning. To do this, we collected data through in - depth interviews with six people who had worked as actual tutors in FutureLearn, a social learning - based MOOC platform. The derived tutoring guidelines were validated by two professors and two operation staff in FutureLearn. Research participants were selected from among the tutors not only who participated in FutureLearn courses of H University and experienced in the overall course development & operation, but they had a strong understanding of social learning. We conducted in-depth interviews with these tutors to gain the tutor’s personal and social accumulated experience in promoting social learning. As a result of this study, there were eight difficulties experienced by the tutor in promoting social learning. Therefore, a total of 18 tutoring guidelines were developed and verified according to the instructor, managerial, technical, and social roles of the tutor. This study is meaningful in that it confirms the importance of the tutor as a promoter of social learning and suggests guidelines for tutoring by verifying the process of social learning in MOOC. MOOC requires a new awareness of the role and importance of tutors and suggests that in order to effectively promote social learning to tutors in MOOCs where there are learners of various localities and cultures, pre-training such as orientation should be provided.

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