대학교육서비스에서 강의실의 물리적 환경이 학생만족과 수업 집중도에 미치는 영향

초록

[Purpose] The purpose of this study is to examine the relationship between physical environment and student satisfaction, physical environment and class concentration, class concentration and student satisfaction, and student satisfaction and class concentration, focusing on service landscape, which is relatively lacking in education service research. [Methodology] For this purpose, 300 students were selected from 30 university and graduate school. Based on the collected data, statistical analyses were applied to verify the hypotheses. [Findings] The results showed that there were positive relationships among physical environment and student satisfaction, physical environment and class concentration, student satisfaction and class concentration, and class concentration and student satisfaction. [Implications] In this study, it was demonstrated that environmental factor and design factors affect student satisfaction and class concentration in addition to social interaction factors which were relatively overlooked in quality improvement research of existing college education. Therefore, it implies that social interaction is important besides institutional factors in educational service environment.

키워드