임파워링리더십과 직무열의 간의 관계에서 잡 크래프팅을 통한 성격5요인의 조절된 매개효과: 대형항공사, 저비용 항공사 승무원 비교를 중심으로

초록

Objectives The purpose of this study was to verify the mediating effect of job crafting and the moderated mediating effect of five personality factors in the relationship between empowering leadership and job enthusiasm of large airline and low-cost airline flight attendants, and to compare the differences between the two groups. Methods For this purpose, data were collected using an online questionnaire (Naver Questionnaire) targeting 540 flight attendants of large domestic airlines and low-cost airlines. The questionnaire included measures such as empowering leadership, job crafting, job enthusiasm, and personality 5 factors. The collected data were analyzed for frequency analysis, descriptive statistical analysis, reliability analysis, correlation analysis, mediation effect, moderation effect, and moderated mediation effect using the SPSS 26.0 program and the SPSS Process Macro program. Results As a result of the analysis, first, empowering leadership perceived by airline flight attendants was found to have an effect on job crafting. Second, empowering leadership and job crafting perceived by airline flight attendants were found to have an effect on job enthusiasm. Third, job crafting was found to play a mediating role in the relationship between empowering leadership and job enthusiasm. Fourth, in the relationship between empowering leadership and job enthusiasm perceived by large airline flight attendants, conscientiousness was found to have a moderated mediating effect among the five personality factors through job crafting. In addition, in the relationship between empowering leadership and job enthusiasm perceived by low-cost airline flight attendants, openness was found to have a moderated mediating effect among the five personality factors through job crafting. On the other hand, the results showed that extraversion and neuroticism had no moderating effect in the relationship between job crafting and job enthusiasm. Conclusions These research results can be used as useful data to design training and programs tailored to each organizational culture and goals based on the personality factors of future aviation flight attendants. In addition, it is deemed necessary to conduct research on the effects of empowering leadership and job crafting on job enthusiasm and innovative behavior.

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