국내 기업 적용을 위한 개인 및 조직차원의 감성역량에 관한 탐색적 연구

초록

As emotional competency, a core competency for future corporations, is perceived as an important skill in individual’s growth regarding job satisfaction, relationship, job commitment and more. It is also considered a requisite skill to improve team’s trust, identity and efficiency. However, studies on emotional competency in Korean corporations have been done mostly in individual level, leaving the one about organizations insufficient. Hence, this paper focuses on the factors of emotional competency in organization level in the workplaces of Korean corporations. It also investigates how emotional competency in individuals and organizations are differentiated. Thus, this study carried reference research, Delphi survey and FGI to Korean business field experts related to the field of emotions and competencies. The study resulted in drawing organization emotional competency in various levels (individual, team, organization) in Korean corporations into 6 competencies and 9 factors. ‘Understanding between individuals’ was defined as a competency in individual awareness level, ‘Dispute management’, ‘development for others’ in individual control level; ‘team self-evaluation’ in team awareness level, ‘building emotional resource’, ‘positive influence’ and ‘self-initiative problem solving’ in team control level; ‘organizational understanding’ in organization awareness level and ‘establishing organizational bond’ in organization control level. In terms of integrated approach on emotional competency in individual and organizational levels, the factors belonged to similar categories in different levels were assorted into 24 factors in 6 competency domains within two terms, ‘awareness’ and ‘management’. This result has its significance in explaining the relation between the emotional competencies of the individual and the organization, which suggests corporations a practical use of individual differences in emotional skills in organizational level.

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