항공사의 에어스케이프(Airscape), 직무만족, 기내시민행동(CCB), 직무성과 간 구조적 관계 연구

초록

The purpose of this study was to expand the concept of the Airscape by organizing and integrating the components of the Airscape and to clarify the relationship between the Airscape, job satisfaction, cabin crew citizenship behavior, and job performance. In the theoretical review, definitions of major concepts were suggested, and a research hypothesis to verify the influential relations between the related variables was established. As for the method of this study, a survey was conducted in which a total of 296 valid questionnaires collected from domestic and overseas cabin crew members were analyzed for the empirical research. Based upon these results, a management strategy plan of the Airscape for the human resources management of cabin crew and the airlines’ sustainable management are suggested, and the theoretical and practical implications are discussed.

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