한국사회에서 소규모 여행사의 사회적 책임활동(CSR)과 신(新)전략경영에 대한 탐색적 연구 - 사회적 책임활동 유형과 마케팅 범주의 고찰을 중심으로 -

초록

The study pays attention to the change of business environment that companies should consider social and public value in their operation beyond making profits. It is difficult for small travel agencies to promote the public interest in their operation because they are too small to implement the management strategy of CSR except to make profit. Among structural problems of travel market, the opaque fixed price of travel products discourage consumers from trusting in travel agencies that implement CSR while economies of scale prevent small travel agencies from implementing CSR properly compared to major competitors. Accordingly small travel agencies should build new management strategies, develop new differentiated travel products, establish a network to communicate with distribution channels, segment a market, build a brand strategy. Finally, small travel agencies in Korea need to apply the management strategy of CSR to secure public value demanded by more consumers.

키워드