호텔 중간관리자의 감성리더십이 사회초년생 구성원의 조직몰입과 조직충성도에 미치는 영향

초록

In modern society, the highly rate of resignation among entry-level employee’s is a significant social issue, particularly in the hotel industry, which is higly human-resource-intensive. This study focuses on the important influence of middle managers' emotional leadership and empathy on organizational operations. Additionally, the influence of emotional leadership, organization commitment, organizational loyalty and empathy in the context of the hotel industry was analysed. To analyse this, a questionnaire survey was conducted among entry-level employee’s at 3-star hotels and above in Korea. The results of the analysis showed that of the factors of emotional leadership, only social competence had a significant positive influence on the organizational commitment and organizational loyalty of entry-level hotel employees. Furthermore, it was found that the organizational commitment significantly positively influenced organization loyalty. Finally, the moderating effect of empathy was rejected as it did not influence the relationship between organizational commitment and organizational loyalty. Ultimately, this study is differentiated from existing research by focusing on the entry-level employee’s and by reflecting the emotional leadership and empathy factors of middle managers. Furthermore, the study proposes the following efficient strategies to strengthen the leadership skills of middle managers, to help newly hired hotel employees form a sense of organizational commitment and loyalty at the initial stage of their employment.

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