스포츠 서비스 조직 리더의 변혁적 리더십이 종업원의 직무성과에 미치는 영향 - 조직몰입과 서비스 품질의 매개효과 중심으로 -

초록

The purpose of study is to suggest the importances of transformational leadership of sports service leader. Recent day, a person who live in our society is spending there time for sports or leisure often. So sports industry align this trend to communicate with customer and survive in industry. To adopt and make sustainable organization, there are needs to be more efficient and effectiveness. The transformational leadership can motivate employee to have organizational commitment and service quality that can increase organization s efficient and effectiveness. So researcher focus on casual relationship among transformational leadership, organizational commitment and service quality by using empirical method. For empirical study, the data was gathered from 280 people in Seoul, Gyungki-do. Result of empirical study show us leader s transformational leadership has positive effect on organizational commitment, service quality and job performance. And organizational commitment and service quality has intermediate effect between empowerment and job performance. In last, researcher insistence base on empirical study, transformational leadership can effect on performance by motivation and change management.

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