LMX 질이 피드백과 직무열의에 미치는 영향에 관한 연구: 상사와 구성원의 관점을 중심으로

초록

The recent business environment is changing very rapidly and uncertain. In this environment, mutual cooperation and sharing of information among individuals within an organization are important factors for organizational performance. As a result, there is an increasing interest in the direction of feedback that give information related to work between supervisor and subordinate. However, previous studies focus on the perspectives of subordinate receiving feedback from supervisor. Accordingly, this study sought to identify the effects of feedback from a wider variety of perspectives, such as the perspective of supervisor receiving feedback from subordinate and a feedback giver. For this purpose of study, I adopt the APIM(Actor-Partner Interdependence Model) with data on 174 dyads of supervisor and subordinate together in the team. The findings indicate that when both supervisors and employees perceive a high-quality relationship with each other, they are more likely to provide feedback to each other. Additionally, the perception of a high-quality relationship has a positive impact not only on the provision of feedback between supervisors and employees but also on individual job engagement. This research has several significant contributions. First, it highlights the importance of relationships in the context of feedback. When both supervisors and employees perceive a high-quality relationship with each other, feedback is more likely to occur. Second, the study assumes and empirically verifies that not only employees but also supervisors can receive feedback from their employees. Third, it confirms the effects of feedback on the job engagement of both employees and supervisors. Consequently, this study underscores the importance of feedback between supervisors and employees, particularly the need to manage upward feedback from employees.

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