대형 국적 항공사 객실승무원의 저비용항공사로의 이직 요인 고찰에 관한 연구

초록

The purpose of this study is to investigate not only crews’ turnover intentions comprehensively but also crews’ turnover intentions from full-service carriers to low-cost carriers. Through a thorough literature review, four independent factors to influence crews’ complaints and turnover intentions, such as long-distance flight, unreasonable promotion system, the burden of service provision and difficulty of vacation use, and four moderating factors, such as ride, salary, welfare, and education stress, were selected. A total of 335 questionnaires were analyzed using hierarchical regression analyses. This study confirms the unreasonable promotion system and the difficulty of vacation use increase the crew complaints but the welfare benefits would moderate the relationship between the crew complaints and turnover intention. This study is theoretically meaningful as a first study which explores the reasons of turnover intentions to low-cost carriers. Practically, it is our hope that this study result will help Korean full-service carriers develop human resource policies, so as to minimize the human loss.

키워드