글레이저와 스트라우스의 근거이론 비교: 공무원의 감정노동 연구사례 적용

초록

This study analyzes a research case on emotional labor among public officials using both Glaser's approach and Strauss and Corbin's approach (which uses the paradigm model), presenting differences in the analysis process and research outcomes. The analysis employing Strauss and Corbin’s approach enabled a systematic description of the data by conceptualizing and categorizing empirical findings, analyzing categories through the paradigm model, and integrating them into a coherent framework. In contrast, Glaser’s approach, through focused and constant comparative analysis, led to the emergence of both substantive and formal theories regarding the causes of emotional labor among public officials. These differences highlight the importance of selecting a grounded theory methodology appropriate to the research purpose. Moreover, beyond the uniform use of the conceptual forms of grounded theory, particularly the paradigm model, it is necessary to develop and use various theoretical coding that is suitable for individual studies.

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