서비스디자인 프로세스에 대한 구성주의적 접근과 통찰

초록

Background Design thinking education empowers students to actively explore solutions for change. It offers an educational alternative by fostering creativity and independent thinking, which are difficult to acquire through simple writing and memorization—a typical limitation of the current education system. Building on this premise, this study analyzes the service design process from the perspective of constructivist learning theory and proposes a framework for education. Methods First, the service design process model was analyzed, integrated, and reorganized into three stages. Through a literature review, the core actions and necessary mindsets of each stage were summarized, and the expected educational effects were derived. In addition, the similarities between constructivist learning theory and the service design process were analyzed and summarized. Results Ultimately, the educational effects of utilizing the service design process included problem-solving, self-expression, self-esteem, creativity, happiness, self-regulation, cognitive empathy, and social empathy. Similarities with constructivist learning theory were identified in terms of knowledge construction, interaction, collaboration, and the role of a leader. Conclusions Based on these findings, this study proposes an educational framework utilizing the service design process. In other words, it is estimated that going through the service design process has a positive educational impact.

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