호텔산업 종사자에 대한 서번트 리더십의 반복적 실천경험 분석: 근거이론을 기반으로

초록

The purpose of this study is to derive a theory that can improve the basis for understanding the repeated practice experiences of servant leadership for hotel workers. In order to achieve the purpose of this study, the research questions are 1) what are the stages in which hotel workers practice servant leadership? 2) what kind of problems do hotel workers face when they practice servant leadership? 3) in what stages do hotel workers practice servant leadership again when it is not successful? The data collection was conducted through in-depth interviews with 10 hotel workers who practice servant leadership and data analysis was conducted according to the procedures of open coding, analysis elaboration, and theory integration. The results of the analysis were as follows: 1) 86 concepts, 24 sub-categories, and 9 categories were derived through open coding. 2) in the analysis elaboration, a relationship model was constructed between the interest stage, preparation stage, practice stage, conviction stage, belief stage, conflict stage, reflection stage, recovery stage, and resolution stage as categories. 3) in the theory integration, the core category was composed of ‘realization of servant leadership through repeated efforts to convey warmth to subordinates’, and a grounded theory was created by integrating the core category and other categories. Therefore, this study contributes to the advancement of servant leadership research and suggests how to practice servant leadership repeatedly in the hotel industry.

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