윤리적 분위기가 조직유효성에 미치는 영향: 삼성서울병원의 윤리경영 성과와 한계를 중심으로

초록

Although big business has been involved in establishing and strategically managing hospitals for more than two decades, the academic and historical approach to the ethical management of hospitals has neither been researched nor debated. Thus, this research examines the levels of ethical management of hospitals by specifically analyzing the ethical leadership, ethical management system, organizational ethical value, ethical climate, positive psychological capital, and other factors of Samsung Seoul Hospital, a hospital established by Samsung Group in 1994. Samsung Seoul Hospital differentiated its approach from other public hospitals or private university hospitals by emphasizing the ethical leadership, ethical management system, organizational ethical values, and other criteria for ethical management. The hospital’s HR and OR strategically managed its ethical climate and positive psychological capital. First, the differentiated approach of ethical management highlighted ethical leadership of its CEO and other top management team. They established the ethical management system of a new hospital by organizing and recruiting ethical leadership which sets it apart from other University Hospitals, which were more of the dominant medical institutions of the time. Secondly, they actualized organizational ethical value, as its own management objective by recruiting the best of domestic and international workforce. It was a strategic approach in order to compete and obtain superiority over Seoul National University Hospital, which was the top-notched hospital in the early 90s. Third, there was an attempt to create a new climate and culture by introducing a new factor such as ethical climate, positive psychological capital. This innovative attempt has improved ethical climate of hospitals and influenced other hospitals’ management. Despite these performance, the ethical atmosphere such as the internal ethics of the organization remains different from that of the ethical management, which caused problems such as the gap of medical approach, pursuit of profit and commercialization, and monopolization of some medical services. Therefore, it shows that ethical management in hospital organization should be considered together with more active ethical management problem of social responsibility.

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