조직구성원의 사회적 지지와 직무소진 및 직무열의의 관계에서 회복탄력성의 매개효과

초록

The purpose of this study is to verify the mediating effects of resilience on the effects of social support on job burnout and job engagement. For this purpose, a survey was conducted for the employees of the organizations in various occupations, and the final 311 valid survey data were used for analysis. AMOS 23.0 and SPSS 23.0 were used to analyze the data, frequency analysis, factor analysis, reliability analysis, correlation analysis, and structural equation modeling for mediating effect verification. The analysis results are as follows. First, social support had effects to reduce job burnout and increase job engagement. Second, social support had significant effects on resilience. Third, resilience had effects to reduce job burnout and increase job engagement. Fourth, it is verified that resilience has mediating effect between social support, job burnout and job engagement. Therefore, it is analyzed that the social support directly affect job burnout and job engagement, and indirectly through mediation of resilience. This implies that not only social support but also individual resilience is an important factor in the job burnout and job engagement of employees. Based on the results of this study, implications and limitations of the study on social support and resilience of employees were discussed.

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