항공사 승무원의 노동조합에 대한 불신과 무관심의 원인 및 극복방안에 관한 경험적 고찰

초록

As South Korea’s airline industry grows, both positive and negative signals are appearing. On one side, more jobs have been created and the industry is expected to mature further. On the other hand, temporary employments such as internships have increased, and workers’ rights are often violated as companies cut production prices. This research started with the following survey: “When faced with unfair labor practices, in which way did you react?”. A total of 258 out of 345 (74.78%) flight attendants from the two major airlines replied that they ‘took no further action’; only 7 (2.03%) of them replied that they ‘sought for help in a trade union.’ Based on this result, it was assumed that flight attendants employed with an airline with long-haul flights are not optimistic about the role of a trade union. Further research was needed to decide whether existing trade unions - the roles of which are to stand for the workers’ interests and to protect their status - functioned properly. Therefore, this research seeks to determine the following: 1) What is the fundamental role of a union as an interest group? 2) Among the roles of a union, which are not properly played, causing the flight attendants’ working environment to deteriorate? 3) Which factor contributes largest to distrust and indifference towards trade unions? The survey was conducted with cabin crews currently working on K and A airlines from September 1 to October 20, 2019. As a result, the employment stability, information provision and socio-political roles of unions have a significantly negative impact on the distrust in the unions and this distrust leads to indifference in union activities. On the other hand, the role of education and representation of economic interests did not have any significant results. The results of this study are expected to provide an opportunity for flight attendants to change their perception of why the role of trade unions is important for improving the working environment.

키워드