직원 침묵 측정도구 타당화 연구

초록

The purpose of this study is to validate the employee silence measurement developed by Knoll and Dick(2013). We translated the employee silence measurement for validation and collected two independent samples from employees in large and medium-sized companies in South Korea. Sample one comprises 394 employees, and sample two consists of 383 employees. Our analysis included factor analysis, reliability test, and Rasch model. The results show that one item with a low factor loading was removed, and the measurement of 11 items in four factors (i.e., acquiescent silence, quiescent silence, pro-social silence, and opportunistic silence) was validated. Employee silence, as measured by the measurement, was negatively related to work engagement and positively related to turnover intentions. Based on the findings, academic and practical implications were discussed.

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