호텔 상사의 조직 내 갈등, 분노, 자기평가, 관계회복행동 간의 구조적 관계 - 정서사건이론을 중심으로 -

초록

The purpose of this study was to analyze the relationships among organizational conflict, superior’s anger, self-evaluation, and relationship recovery behavior based on affective events theory. In order to test the research model, this study conducted a survey with superiors of five-star hotels in South Korea. A total of 326 valid surveys were analyzed through structural equation modeling. The results showed that (1) organizational conflict affected superior’s anger; (2) superior’s anger affected self-evaluation; (3) self-reflection of self-evaluation affected relationship recovery behavior and self-certainty of self-evaluation did not affected relationship recovery behavior; (4) subordinate’s reactance had a moderation effect on the relationship between superior’s anger and self-reflection; (5) subordinate’s reactance had a moderation effect on the relationship self-reflection and relationship recovery behavior. Finally, this study contributes to the advancement of hotel management research and suggests changes to management for organizational conflict.

키워드