Effects of Delivery Time and Delivery Distance of Indoor Robot Delivery Service on User Satisfaction and Reuse Intention

초록

The indoor robot service industry has been growing rapidly, industrial and academic research has been actively conducted. However, several previous studies have focused on the acceptance of robots, and there is a lack of research on delivery robot services. Moreover, research cases targeting users who have experienced actual robot delivery services are rare. Therefore, we conducted this study targeting employees who have used actual robot delivery services in a large office space with a total floor area of 165,000 m2 built as a robot-friendly building. Providing delivery services with approximately 100 robots in a large building is a rare case in the world. This study expanded the technology acceptance model and analyzed how delivery time and distance, which are the characteristics of robot delivery services, affect the robot acceptance intention.

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