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초록
This paper explored that medial consumers' trusts in both hospitals and doctors are developed by and during investigating hospital websites and that these trusts directly build the consumers' purchase intentions of the hospitals' offline medical services. 208 questionnaires based on the websites of two virtual hospitals, captured on survey brochures, were collected and analyzed. This research indicated information quality of hospital websites affected more on developing consumers' trusts than service quality.
키워드
hospital website quality; online medical information; medical service consumers; trust; purchase intention
- 제목
- 의료기관 웹사이트 품질이 의료 서비스 이용 의도에 미치는 영향에 관한 연구 -병원 신뢰와 의료진 신뢰의 형성을 중심으로-
- 제목 (타언어)
- Study on the Effects of Hospital Website Quality on Customers' Purchase Intention of Medical Service: Focusing on the Formation of Trusts in Hospitals and Doctors
- 저자
- 이동혁; 김성호
- 발행일
- 2012-12
- 저널명
- 병원경영학회지
- 권
- 17
- 호
- 4
- 페이지
- 32 ~ 57