Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility

Nikbin, Davoud; Hyun, Sunghyup Sean; Iranmanesh, Mohammad; Maghsoudi, Amin; Jeong, Chul

doi:10.1080/10941665.2015.1048265

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Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility

Nikbin, Davoud;
Hyun, Sunghyup Sean;
Iranmanesh, Mohammad;
Maghsoudi, Amin;
Jeong, Chul

Citations

WEB OF SCIENCE

63

Citations

SCOPUS

65

키워드

airline travelers; casual attribution; controllability; corporate social responsibility; loyalty; Malaysia; stability; trust; WORD-OF-MOUTH; CUSTOMER SATISFACTION; CONSUMER SATISFACTION; RECOVERY SATISFACTION; PERCEIVED JUSTICE; SHAREHOLDER VALUE; RESPONSES; COMPANY; MODEL; IDENTIFICATION

제목: Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility

저자: Nikbin, Davoud; Hyun, Sunghyup Sean; Iranmanesh, Mohammad; Maghsoudi, Amin; Jeong, Chul

DOI: 10.1080/10941665.2015.1048265

발행일: 2016-04

유형: Article

저널명: Asia Pacific Journal of Tourism Research

권: 21

호: 4

페이지: 355 ~ 374