항공사의 지속가능 경영을 위한 종사원의 CSV활동인식, 조직신뢰, 조직시민행동 관계 연구

초록

Today, there is a high interest in social accountability in relation to various factors such as global warming, climate change, and religious conflict that make our society fundamentally dangerous society. The company develop to the extent that it guarantees the reproduction of a healthy environment based on ‘sustainable growth’. Companies need CSV activities for sustainable development. Therefore, this study aimed to verify the relationship of the influence between the awareness of CSV and the result variables (organizational trust and organizational citizenship behavior) with airline employees. This study analyzed 304 copies of valid questionnaires collected from airline employees. As a result, it was noted that the awareness of CSV affects organizational trust and organizational citizenship behavior, and organizational trust is a factor that has a positive impact on organizational citizenship behavior. Based on the results of this study, a strategic method for the application of CSV for airline companies’ sustainable management was proposed, and theoretical and practical implications were discussed.

키워드