기업상담 초심자와 숙련자가 인식한 역할 및 역량에 대한 질적 연구

초록

The present study was a qualitative research by using in-depth interview and constant comparison method. The purpose of this study was to identification of the perception of counselor's role and competency between novice and expert counselor. Participants who had ever engaged by snowball sampling were workplace counselors and they were divided in two groups as the research purpose. One of them was the novice counselors who had under 3 years work experiences and the other was the expert counselors who had over 6 years workplace experiences. As a result, ten sub-categories and six categories were found. Our analysis revealed the following. First, the novice counselors focused on adaptation to workplace as a worker while the experts focused on the role as a leader. That is, self-identity and the attitude to workplace were different between them. Second, novice counselors were asked sociability, creativity and executive ability for daily business, whereas expert counselors were asked self-monitoring, personnel management, and leaderships to shape the future business. Third, flexibility was the competency that is asked to not only novice counselors but also expert counselors. Lastly, there were differences in primary emotions and coping method between the novice and the expert.

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