병원 간호사의 감정노동과 간호업무환경이 재직의도에 미치는 영향

초록

Purpose: This study was conducted to identify the influence of emotional labor and hospital environment on the retention intention among hospital nurses and to provide basic data for developing the organization management strategy in the nursing field. Methods: Data were collected from 220 general hospital nurses working in H university hospital in located in Gyeonggi-do and analyzed using x² test, independent t-test, one-way analysis of variance (ANOVA), Pearson correlation coefficient, and multiple regression performed using SPSS/WIN 17.0. Results: Mean scores for emotional labor, work environment, and retention intention were 3.55, 2.23, and 4.47, respectively, on the scale of 5. Retention intention showed a significant negative correlation with the emotional disharmony index (r=−0.263) in the emotional labor category and a substantial positive correlation with the based nursing area index in the work environment. This indicates that a higher level of emotional labor demand could decrease the retention intention but a better work environment could increase the retention intention. Conclusion: A better work environment and reduced emotional labor could increase the retention intention among hospital nurses, and this finding can help enhance basic data for developing the nursing organization management strategy. 目的: 探讨护士的情绪劳动和医院环境对护士留职意愿的影响，为制定护理领域中的组织管理策略提供依据。方法: 对京 畿道H大学医院的220名护士作为研究对象，进行问卷调查，数据分析利用 x²检验、独立样本t检验、 单向方差分析（Oneway ANOVA）、相关系数、多元回归分析、 SPSS WIN 17.0进行分析。结果: 情绪劳动、工作环境和留职意愿的平均得分分 别为3.55、2.23和4.47。留职意愿与情绪失调指数呈显著负相关（r=−0.263），具有最大负相关关系，因此情绪失调时， 留职意愿最差。留职意愿与工作环境的护理基础指数呈显著的正相关关系。这表明，情绪劳动越高，留职意愿越低，工作 环境越好留职意愿越高。结论: 以上研究结果利用于制定护理组织管理战略基础数据，从而改善护士的工作环境，调节护 士的情绪劳动，可以增加护士的留职意愿。

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