호텔산업 사회초년생의 통합적 직무경험 연구: 내적자원 형성 과정에 관한 근거이론 분석

초록

The purpose of this study is to understand the integrated work experience of early-career employees in the hotel industry. Specifically, it aims to derive a substantive theory explaining what internal resources they form through job performance, in what contexts, and through what process. Data were collected through in-depth interviews with 10 early-career employees with one to five years of hotel industry experience until theoretical saturation was reached. The data were analyzed following the procedures of Corbin and Strauss (2015). The results were as follows: 1) 60 concepts, 25 sub-categories, and 8 categories were derived through open coding. 2) The formation of internal resources occurred within macro, meso, and micro levels and the interactions among internal resources. 3) The integrated work experience unfolded as a flow from crisis upon job entry, through the onset and integration of internal changes, to temporary departure and reintegration. 4) The core category was constructed as ‘the integrated work experience in which the internal resources of emotion, thinking, presence, self-understanding, agency, self-respect, and interpersonal relationships come to form a coherent system.’ Based on this, a substantive theory comprising a storyline and ten propositions was derived. This study contributes to work experience research by conceptualizing early-career employees' work experience as a process of forming internal resources. It also suggests ways to support this formation in the hotel industry.

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