관광인력개발을 위한 교육훈련의 전이효과에 관한연구 -국내 CRS 사용자 교육훈련을 중심으로-

초록

The objective of this study was to provide useful directions for enhancing the effectiveness of the CRS user training programs provided by the CRS companies in Korea. To achieve the objective, the literature on the CRS user training and the factors affecting transfer of training, and previous major studies on training transfer were reviewed. And, an empirical study on the perception of CRS users regarding transfer of training was conducted. Based on the findings of this study, the following suggestions to the CRS companies and travel agencies were presented for enhancing the effectiveness of the CRS user training. Travel agencies are needed to prepare a reward system in their companies for employee's learning motive, accomplishment on the training, and to create an organizational climate that allows trainees to be able to transfer what they learned through training course to their job with the full support of their peers. It is necessary for CRSs to try to enhance the quality of the training programs continuously through the trainees' reaction evaluation to them.

키워드