THE IMPACT OF ARTIFICIAL INTELLIGENCE ON HUMAN RESOURCE MANAGEMENT PROCESSES

초록

This article explores the impact of Artificial Intelligence (AI) technology on Human Resource Management (HRM) processes, aiming to reveal the role of AI in improving HRM efficiency and enhancing employee experience and engagement. Firstly, a literature review indicates that AI technology can significantly improve the efficiency of recruitment, training, performance management, and employee support. Additionally, AI technology can enhance employee work experience and engagement by utilizing personalized training and intelligent employee care systems. Subsequently, it conducted a questionnaire survey among 206 employees engaged in HRM or other management roles, and used quantitative research methods to analyze the survey data statistically. The analysis revealed that respondents generally believe AI positively enhances HRM efficiency and improves employee experience and engagement. They also showed a high acceptance and adaptability to AI technology, although there were some concerns about its potential risks. Multiple linear regression analysis showed that perceived risk has a significant positive impact on job performance, while the influence of other factors is not significant. The article suggests that companies should focus on managing perceived risks when applying AI technology to ensure it has a positive impact on business outcomes, and it also emphasizes the importance of improving employee experience and engagement. This research provides theoretical support and practical guidance for the application of AI technology in the HRM field, and it also points out possible directions for future research.

키워드