객실 안전관리체계가 객실승무원의 안전의식과 안전행동에 미치는 영향에 관한 연구

초록

The aim of this study is to determine the effects of safety management system on safety consciousness and behaviors of flight attendants. In an attempt to find solutions to the increasing occurrences of aircraft defects and accidents and in-flight illegal activities, this study empirically analyzed the importance of safety/security education related to these problems. Based on existing studies, five components of cabin safety management system were deduced: safety manual, safety training/education, management culture of safety participation, upward safety communication and safety promotion policies. A research model and six hypotheses were established based on these five components and the causal relationship between safety consciousness and safety behaviors was verified. For empirical analysis, a survey was conducted from September to October of 2019 with flight attendants of K Airlines. A Survey Out of 220 copies of questionnaire that were distributed, 206 copies were used in the final analysis. The collected data were processed using SPSS 21.0 and AMOS 21.0, and statistical significance was judged based on significance level of 5%. As a result of analyzing the data, it was found that safety training/education, management culture of safety participation, and safety promotion policies have influence safety consciousness and have a significant effect on safety behaviors. Based on these research results, it was concluded that defining and examining cabin safety management system is meaningful in deducing elements that promote safety consciousness and voluntary safety behaviors of flight attendants and in obtaining practical implications that will contribute to the establishment of aircraft cabin safety.

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