문화적응 스트레스로 인한 우울감이 외국항공사 승무원의 이직의도에 미치는 영향에 관한 연구

초록

Recently, foreign airlines are actively engaged in the domestic Korean market as the demand for foreign airlines has increased due to change in consumer trends. Foreign airlines increasingly tend to hire Korean crews in order to understand Korean culture and increase the service satisfaction of Korean passengers. However, most foreign airline crews including Korean crew members decide to leave within a short period of time. Accordingly, the purpose of this study is to identify the acculturative stress factors of current foreign airline crews and investigate the effect of acculturative stress on the turnover intention of foreign airline crews. The questionnaire data were collected from 161 foreign based Korean cabin crews working at a foreign airline for three months beginning in July, 2018. Also, empirical research method was used based on literature review. Research findings confirm that the acculturative stress factors affect the turnover intention of foreign airline crews. In addition, the insider status factor also affects the turnover intention and expands the cause of turnover intention scope. The results of this study suggest new human resources policies and practical improvements to reduce the depression caused by the acculturative stress of foreign based crews in foreign airlines.

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