온라인 명품 쇼핑에서 지각된 소비가치가 몰입, 이용의도에 미치는 영향: 사회적 위험과 코로나 위험에 따른 집단별 차이를 중심으로

초록

In the past, luxury goods were mainly consumed through offline channels, but after COVID- 19, luxury consumption through online channels has been growing rapidly, often supported by digital devices. Although interest in online luxury consumption behavior is currently increasing, most of the previous studies only covered luxury consumption through offline channels. Therefore, this study intends to focus on the online luxury consumption behavior. Based on the SOR model and the EBM model, this study investigated the process in which consumption values form patronage intentions through flow in online luxury shopping. It also segmented consumer groups based on perceived risk and examined whether there were differences in online luxury purchase behavior according to groups. For this study, a survey was conducted with Korean consumers, and the responses of 206 people were finally used for analysis. First, as a result of structural equation analysis to confirm the effect of consumption value on flow and patronage intention in online luxury shopping, consumption values (functional, symbolic, and ZMOT values) all had a positive effect on flow, and the flow had a positive effect on patronage intention. After that, the consumer group was subdivided-based on perceived risks (social risk, COVID-19 risk) through cluster analysis-into three groups (Cathartic, Flex, and Egotist group). In addition, as a result of conducting multi- group path analysis to examine whether there were differences in purchasing behaviors by group, differences in online luxury purchase behavior were found according to groups. In the Cathartic group, ZMOT values had a positive effect on flow, in the Flex group, symbolic values on flow, and in the Egoist group, all functional, symbolic, and ZMOT values on flow. This study has theoretical implications in that it studied online luxury consumption, which has been recently attracting attention, conducted integrated research on the process of consumption value forming patronage intention through flow in online luxury shopping, and examined the differences in online luxury purchase behavior by subgroup based on consumers' perceived risk in the COVID-19 situation. In addition, the results of this study will be able to suggest practical implications for companies that sell luxury goods through online channels to enhance their understanding of consumers and establish appropriate marketing communication strategies for sustainable growth.

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