조직지원인식의 부정적 기대불일치가 경력변화의도에 미치는 영향:외식 프랜차이즈 계약직 종사원을 중심으로

초록

The purpose of this study was to analyze the relationships among negative expectation disconfirmation of perceived organizational support to organizational silence, job satisfaction and career change intention. In order to test the conceptual model, this study conducted a survey with contract workers in food franchise industry, who are working in capital area of south korea. A total of 341 valid surveys were analyzed through structural equation modeling. The results showed that (1) negative expectation disconfirmation of POS(perceived organizational support) positively affected organizational silence. (2) Negative expectation disconfirmation of emotional support and organizational silence negatively affected job satisfaction. (3) Job satisfaction negatively affected career change intention. (4) Organizational silence had a partial mediation effect on the relationship between negative expectation disconfirmation of emotional support and job satisfaction.

키워드