팩트체크 뉴스에 대한 이용자 반응 분석: 언어적 특성, 인지·정서적 반응 및 논쟁 댓글의 출현 양상을 중심으로

초록

This study focuses on online news user comments to identify users’ linguitstic characteristics, cognitive and emotional responses and interactions between users toward fact-checking news that differed from the existing news in writing purpose, format, content, and composition. After collecting the user comments of general news with similar themes as a comparison group, we conducted lexicon-based analysis for linguistic characteristics, emotional analysis using Google Emotional Analysis API, and argument index calculation for identifying the emergence of controversial comments. First, words that question the facts or criticize the media were more observed in the user comments to fact-checking news. Second, more words related to cognitive and emotional processes appeared in the user comments to fact-checking news. Third, controversial comments corresponding to fact-checking news were likely to last longer than those to general news. Overall, this study has significance for investigating linguistic, cognitive and emotional characteristics of fact-checking news users, examining fact-checking news users' interactions by calculating argument index and analyzing emergence of controversial comments and constructing a reliable Korean vocabulary dictionary through a hybrid method of computation and communication. We hope this study provides exploratory clues on the characteristics of fact check news comments and users.

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