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A comparison between emotional and con-emotional virtual service assistant toward service recovery: The moderation of trust in virtual service assistant competence
- 제목
- A comparison between emotional and con-emotional virtual service assistant toward service recovery: The moderation of trust in virtual service assistant competence
- 저자
- 박정근
- 발행일
- 2022-10-28
- 학회명
- International Conference of Asian Marketing Associations