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AI service at the crossroads: How customer perceptions of AI capabilities drive service frustration and satisfaction
- 제목
- AI service at the crossroads: How customer perceptions of AI capabilities drive service frustration and satisfaction
- 저자
- 박정근
- 발행일
- 2025-07-10
- 학회명
- 31th Recent Advances in Retailing and Consumer Science Conference
- 개최지
- Esplanade Zagreb Hotel, Zagreb, Croatia