집단 내 갈등이 창의적 행동에 미치는 영향: 목표지향성의 조절효과를 중심으로

초록

The purposes of this study were to examine different effect of intragroup conflict types to individual performance and find individual trait which moderates intragroup conflicts effect, so provide insights for managing intragroup conflict properly. this study analysed the independent and joint effects of individual’s intragroup conflict(relationship conflict, task conflict) as contextual factor and goal orientation(learning goal orientation, performance-approach goal orientation, performance- avoid goal orientation) as personal characteristics to employees’ creative behavior. To test hypotheses, data collected from 144 employees and 97 their supervisors who were working in various organizations in Korea. To reduce the common method bias, employees assessed intragroup conflict and their own goal orientation, whereas supervisors assessed their subordinates’ individual creative behavior. The results showed that relationship conflict was negatively related, whereas task conflict was positively related to creative behavior. In addition, learning goal orientation was positively related and performance-avoid goal orientation was negatively related to creative behavior. Furthermore, it was found that only performance- approach goal orientation significantly moderated the relationship between intragroup conflict and creative behavior. Specifically, relationship conflict was more negative and task conflict was more positive for creative behavior when performance-approach goal orientation was high. Through the study results, we were able to ensure that each intragroup conflict type have different effect for creative behavior and individual characteristic has important role to moderate the relationship between intragroup conflict and individual performance.

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