리더의 긍정감정표현이 구성원의 긍정감정표현규칙 지각에미치는 영향: 인지기반 신뢰와 행동적 진실성의 조절효과

초록

Emotional display rules can be defined as the standards for the appropriateexpression of emotions on the job. Since the subjectively perceived emotionaldisplay rules are a direct antecedent of emotional labor behaviors, it is importantto understand how they are shaped. In this study, we postulate that the leaderpositive emotional display influence subordinates’ positive emotional display ruleperception and this relationship will be strengthened when subordinates havestrong cognition-based trust in leader, and the leader displays behavioralintegrity. To test these hypotheses, we collected the survey data from 206nurses working in hospitals. The results of data analysis revealed that leaderpositive emotional displays positively influence subordinates’ positive emotionaldisplays rule perceptions. And this positive relationship was strengthened bysubordinates’ cognition-based trust in leader and the leader’s behavioral integrity. Theoretical and practical implications are discussed.

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